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Client support services are support services that carry out tasks on behalf of clients in the process of public works, from ordering to completion and maintenance. This work focuses on public infrastructure projects such as roads, bridges, dams, tunnels, rivers, and railways, and although it also handles architectural work, it is primarily civil engineering. The work location is often an office or branch office of the procuring agency. When you are in charge of construction supervision support work, you will be required to work at a branch office, attend the site, and check documents. In document preparation work, it is common to work at the same workplace for a long period of time, although this varies depending on the contract details.

The client who is subject to client support services refers to the person in charge of the organization that orders public works. This includes national administrative agencies such as the Ministry of Land, Infrastructure, Transport and Tourism, Ministry of Agriculture, Forestry and Fisheries, and Ministry of Defense, as well as prefectural offices of local governments and city halls of ordinance-designated cities. Furthermore, organizations in charge of specific public works projects, such as NEXCO companies, Japan Road Traffic Information Center (JRTT), and Urban Renaissance Agency (UR), are also eligible for client support services.

There are a variety of tasks involved in customer support services. This varies depending on the work you are responsible for, but examples include creating materials for briefing sessions for local residents, and creating construction plans and budgets. Among these services, construction supervision and support services are particularly popular. This work involves inspecting structures constructed by general contractors and construction companies to ensure that they are completed as designed, and performing process and quality control. The specific tasks you will be responsible for will vary depending on the ordering organization.